Contact Us
This page explains how to contact Top Bitcoin Casinos and, just as important, who can actually help with which problem. We are an independent comparison site covering crypto casinos for US players. We are not a casino, we do not hold player funds, and we cannot see or change anything in your casino account.
18+ only (21+ in some states and at some sites). Check the minimum age at the site you use and under your state's rules. Gambling involves real risk of loss. If it stops being fun, call the National Problem Gambling Helpline at 1-800-GAMBLER.
What you can contact us about
Use the contact options on this site, or the contact details shown in the site footer, for any of the following:
- Corrections: a bonus term, coin list, withdrawal limit or licensing detail on one of our pages looks out of date or wrong.
- Feedback on a review: you have information about a casino we cover, including payout experiences. Tell us what happened, when, and which coin and network were involved. We treat this as a lead to research, not as a verified fact.
- Questions about our methods: how we rank sites and how the site is funded. See About Us for the basics.
- Partnership or media inquiries: we may earn commission from some casino links. Commission does not buy a ranking position, and an inquiry will not change where a site sits.
- Accessibility or content issues: anything on the site that is hard to read or use.
What we can't help with
If your issue is with a casino itself, contact that casino first. We have no access to accounts, balances, transactions or bonus records at any operator, including BetPanda, CoinCasino, Cryptorino, Blockbet, BC Game, Winna, Thrill, Hyperlucky, Cybet or Wild.io.
| Your problem | Where to start |
|---|---|
| A withdrawal is pending or looks late | The casino's live chat or support ticket. Have your transaction ID, coin, network and amount ready. |
| A deposit sent to the wrong network or address | The casino's support and your wallet or exchange. Recovery is often not possible with on-chain transfers. |
| Bonus or wagering dispute | The casino's support, quoting the bonus terms you accepted. Our Terms and Conditions cover this site only, not operators. |
| Account locked or verification request | The casino's support team. We cannot advise on avoiding identity, anti-money-laundering or location checks. |
| Gambling is causing you harm | 1-800-GAMBLER, and our Responsible Gambling page. |
Tips for a faster, more useful message
- Name the page and the exact statement you are questioning.
- Say what you believe is correct, and include a source such as the casino's own terms page, with the date you saw it.
- For payout reports, list the date, coin, network, amount and the casino's stated processing time.
- Do not send private keys, seed phrases, passwords or full ID documents. We will never ask for them.
Before you contact a casino about a payout
Most delays come from a few predictable causes. Check these first:
- Network confirmations: Bitcoin and other chains need a set number of confirmations, and congestion can slow them down. A block explorer shows the status.
- Network fees: low-fee transactions can sit unconfirmed for a while.
- Withdrawal limits and review: sites set caps, and larger cash-outs may be manually reviewed. Advertised "instant" speeds are casino claims, not our tested results.
- Bonus conditions: unmet wagering requirements can block withdrawal. Read the terms attached to any offer before you accept it.
- Verification: a site that advertises no KYC can still ask for checks in some circumstances.
Legal standing and your responsibilities
There is no federal legalization of online casinos in the US. Regulated online casinos exist only in a few states, such as New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and they do not run on crypto. The casinos we cover are offshore, typically licensed in places like Curaçao or Anjouan rather than by a US regulator. That puts them in a legal grey area for US players. Some sites also block certain states. You are responsible for checking your own state's laws.
Offshore sites may not offer the same player protections or self-exclusion tools as state-regulated operators. Crypto prices can swing sharply, so the dollar value of your balance can change even when you aren't playing. Gambling winnings and crypto gains may be taxable, so consult a qualified tax professional. Nothing we write is legal or tax advice.
Response and disclosure
We read every message, but we can't promise a reply time or a reply to every message. We don't give individual casino recommendations by message, and we don't offer guidance on getting around site restrictions. Information on this site was last fact-checked on Oct 1, 2026, and casino terms change, so confirm details on the operator's own site before you deposit.